MAX-RX pills update...

[Greenie17]

I had purchased a 60 day supply (2 bottles) of these pills about 45 days ago under the impression that they had a 45 day no questions asked money back return policy. The had listed this on their web site when I purchased them. The web site stated the following...

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Money Back Guarantee!!!!

We offer with every order, a money back guarantee, with no questions asked, if you decide you are not happy with the product within 45 days. Send your used and unused bottles back to the address below and we will give you a full refund. Please be sure to return the unused bottles with your name and address, and we will credit your money back to you.

Some people have asked, "Why just 45 days?". Well, most people will see some kind of results within their first 30 days of use. That gives you a 15 day grace period to return the product, or decide whether you want to give it some more time if you see no results. We are very confident that our product works and know that you will be pleased.
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I bought them and tried to return them last week within my 45 day period. I checked their web site and it now states

"As with any herbal remedy, there is no guarantee of the outcome. Most customers see results from our product, but there are a percentage that do not see any results. It takes time before herbal remedies start to take effect, and sometimes a certain body will not react to the herbs in our formula. Due to this factor, we do not offer any kind of guarantee. This product is a proven product, but is not a guaranteed product."

So I emailed them the request to send them back for a full refund and they sent me this...

"What would be the reason for returning your product? We do not offer refunds for results for the simple fact of it being a herbal remedy. The 45 day return policy was a conditional policy."

WTF? So I sent them an email stating that I bought them under the guarantee that you had on the site before it was changed and it never stated a conditional ploicy. He comes back with this...

"Well sir, it appears you purchased during a transition period. We never implemented this policy. We originally had a 90 day return policy but people were abusing it, so we stopped giving full refunds. The 45 day return policy was for unused bottles only. Since you obviously received the wrong information, I will be happy to refund you for any unused bottles. You didn’t explain your reasoning for returning the product."

Was a rip... So I came back with... I am having adverse reactions to the pills. Since your site claimed "We offer with every order, a money back guarantee, with no questions asked, if you decide you are not happy with the product within 45 days" and I purchased it under this pretense, I do believe that you must adhere to this, do you not think so? You cannot legally sell a product under a false claim. Does not matter if you were in a transition period or not. I would like a full refund as promised by your product guarantee. I have an empty bottle and a half used one.

and he says "Having adverse reactions is a reason for getting a full refund, so send them back. Guess we could have solved all of this from the beginning had I known that. As for the false claim, there were no false claims. So legally we were not bound by anything since there was no contract. Anyhow, that’s a worthless argument. Send the product back to our address. Please include the reason you are returning the product along with your information.

So I guess to make a short story long... Don't buy these pills from them if you are planning on getting a refund.

Thanks.

Greenie17

[wheelson]

Well I found that Max-Rx was very easy to work with. Maybe you weren't telling the whole story like many people do these days. I bought from them, 4 bottles and was shipped just 2. I called and they were very polite and said they would ship the remaining two bottles that day with a 3rd free bottle. I got them the next day and love the product.

Your situation was kind of like going to a grocery store, ordering 2 steaks, taking them home, eating one, then eating most of the other one and taking it back for a refund. Sounds like you were after a freebie! Max-Rx is a good company and just because you're a cheap ass doesn't mean you need to talk so bad towards someone that actually took care of you in the end.

shame on you

[Kuuran]

Originally posted by wheelson
Well I found that Max-Rx was very easy to work with. Maybe you weren't telling the whole story like many people do these days. I bought from them, 4 bottles and was shipped just 2. I called and they were very polite and said they would ship the remaining two bottles that day with a 3rd free bottle. I got them the next day and love the product.

Your situation was kind of like going to a grocery store, ordering 2 steaks, taking them home, eating one, then eating most of the other one and taking it back for a refund. Sounds like you were after a freebie! Max-Rx is a good company and just because you're a cheap ass doesn't mean you need to talk so bad towards someone that actually took care of you in the end.

shame on you

It's so difficult to get reliable information here when every other poster is working for one of these scammers.

[romanntiko]

It's so difficult to get reliable information here when every other poster is working for one of these scammers.

I agree and not to mention insulting! :)

[wheelson]

It's so difficult to get reliable information here when every other poster is working for one of these scammers.

Just browsing through past posts and found I was being made out to working for this company. HA...I wish. What idiots you are.

The bottom line is this.....why would you being buying in the hopes you would get a refund? Sounds like you would actually be the "scammer", as you so eloquently put it.

Sure, I agree the change in words isn't too fair, but the bottom line is, you got your money back from what I read. Why would this be a problem? Maybe your message should be:

"Don't buy from Max-Rx because they changed their refund I read, and after discussing it with them, I received my refund as stated. "

Or better yet, "Don't buy from Max-Rx because they won't let me scam them easily"

I don't know...it just seems stupid to even be revisiting this post from so long ago since it makes no sense. I just hate being told I work for a company that I felt were good to me. They were obviously good to you as well. You just seem to be mad at the world.

[Big Al]

Just browsing through past posts and found I was being made out to working for this company. HA...I wish. What idiots you are.

The bottom line is this.....why would you being buying in the hopes you would get a refund? Sounds like you would actually be the "scammer", as you so eloquently put it.

Sure, I agree the change in words isn't too fair, but the bottom line is, you got your money back from what I read. Why would this be a problem? Maybe your message should be:

"Don't buy from Max-Rx because they changed their refund I read, and after discussing it with them, I received my refund as stated. "

Or better yet, "Don't buy from Max-Rx because they won't let me scam them easily"

I don't know...it just seems stupid to even be revisiting this post from so long ago since it makes no sense. I just hate being told I work for a company that I felt were good to me. They were obviously good to you as well. You just seem to be mad at the world.


First off, no ad hominem attacks are allowed here! Second, the world of male enhancement is rife with fraud. What's wrong with not wanting to do business with companies that don't honor their guarantees? A company cannot change its guarantee and expect to enforce it retroactively.

[wheelson]

First off, no ad hominem attacks are allowed here!

well where was my aid when I was attacked for being part of that company? If you are going to play cop, play fair. :-)

The point is understood, however, policies change with any company. The "real" company I work for (Centex Corp), recently changed their policies in how their home equity loans were granted. So you are telling me that since this well known housing corporation changed their policies, that makes them a bad company? I just think the arguments here are shallow, that's all. Maxrx helped me and was very nice during the process. Just because one person has a little misunderstanding about a procedure, and then WAS HELPED, I find it wrong to talk bad about someone or some company.

I also understand the fraud issue with these places. I have tried several of these products, thinking the next one will be the "Magical" one. Sure, most of them do help with blood flow, but there's nothing out there that will make your "unit" grow 5 or more inches like they say. Hell, even for that argument alone, I think Maxrx doesn't even give that 'wish' in their ads...not to mention I can pick them up at my GNC store. So I guess they are a little more credible in that respect. The only others I see in there are Magna and Enzyte. I see these ads in magazines from places like Pro Plus that GUARANTEE 5 or more inches!!!! HAHAHA....are you kidding me?

Anyhow...send me 65 bucks and I PROMISE I can make you 65 bucks cheaper. :D

[Big Al]

Wheelson,

Just browsing through past posts and found I was being made out to working for this company. HA...I wish. What idiots you are.

and

well where was my aid when I was attacked for being part of that company? If you are going to play cop, play fair. :-)


Look up the definition of "Ad Hominem". You're the only one here doing the name calling! Of course, the only other "attack" was in reference to "scammers" by Kuuran. Many pill company owners ARE scammers (not necessarily Max-Rx) and that's a fact! Just look at the claims that they make. Of course, the only way that you'd really be offended by Kuuran's statement is if you were one of the owners of a scamming company. ;)

[Big Al]

The point is understood, however, policies change with any company. The "real" company I work for (Centex Corp), recently changed their policies in how their home equity loans were granted. So you are telling me that since this well known housing corporation changed their policies, that makes them a bad company?

A company cannot retroactively enforce a guarantee/warrantee without the express agreement of the consumer.